What to do after a car accident in the UAE? A complete guide for reporting, insurance and vehicle recovery.
A car accident is one of the toughest moments any driver faces. Panic is natural, but following the right steps protects your rights with insurance and prevents damage from worsening. This is a step-by-step guide for every UAE driver.
Step 1 — Secure the scene: turn on hazard lights immediately, place a reflective triangle 50 m back, and try to move the car to the far right if possible. Your safety matters more than the vehicle. See what to do when your car breaks down.
Step 2 — Check for injuries: examine passengers and those in the other car. If anyone is injured, call ambulance 998 immediately before anything else.
Step 3 — Report the accident: in Dubai call Dubai Police on 999 or use the Police Eye app for minor accidents. In Abu Dhabi call Abu Dhabi Police on 999. Same 999 number in Sharjah, Ajman, RAK, Fujairah and UAQ.
Step 4 — Document the accident: take clear photos from multiple angles of all damaged vehicles, the location, traffic signs, and license plates. These photos are essential for insurance.
Step 5 — Exchange information: ask the other driver for full name, license number, plate number, insurance company, and phone. Give him the same.
Step 6 — Get the police report: from your emirate's police, a green report means you're not at fault, red means you caused it, yellow means shared fault. This determines insurance payout.
Step 7 — Transport the vehicle: don't leave your car at the accident scene long. Call a specialized recovery company to move it to a workshop or insurance yard. At Recovery Emirates we provide instant transport with before/after photo documentation to protect your rights.
Step 8 — Contact insurance: file the claim within 24-72 hours of the accident, with all documents: police report, photos, other driver details, and recovery invoice. Delays may void coverage.
Final tip: keep emergency supplies in your car: reflective triangle, hi-vis vest, first aid kit, and a trusted recovery number. For coverage in your emirate, see coverage areas.
